top of page
Variety of Bags

Store Policies

Zero Waste Hale was founded with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below. Please read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!

Sustainable Shipping + Packaging

Zero Waste Hale is a small shop/one-woman show based in Haiku, on the north shore of Maui, Hawaii. Your order will be ready to ship within 3-5 business days. Each package is put together consciously by hand, using plastic-free shipping materials and will be shipped in one of the following:

  • Upcycled boxes and paper

  • Boxes that are 100% recycled, 95% post-consumer content, fully recyclable and biodegradable

  • Compostable mailers

Please do your best to continue closing-the-loop by choosing to re-use, upcycle, or recycle your boxes!

Note: Zero Waste Hale is not responsible for any lost or stolen packages. If this occurs you have the option of filing a claim through USPS.

Returns + Exchanges

With our ethos being based on conscious consumerism, we do not accept any returns or exchanges. We believe that shopping decisions should be made with thoughtful intent. This assists in our efforts to reduce any unnecessary shipping carbon emissions and paper or packaging waste. 

If there is an issue with your order, feel free to contact us. We would be more than happy to work with you to resolve anything. We want to make sustainable living as easy, affordable, and convenient as possible! 

Thank you for choosing Zero Waste Hale for your eco-conscious goods!

bottom of page